Fitbit charge 5 screen not working

In the world of wearable fitness technology, Fitbit has earned its reputation as a reliable brand. The Fitbit Charge 5, with its advanced features and sleek design, has gained a loyal following. However, like any electronic device, it’s not immune to issues. One common concern that users might encounter is the “Fitbit Charge 5 screen not working” problem. If you’re facing this frustrating situation, don’t worry. In this article, we’ll delve into the reasons behind this glitch and provide you with a detailed guide on how to troubleshoot and fix it. Whether you’re a fitness enthusiast or just someone trying to stay on top of your health goals, getting your Fitbit Charge 5 screen back in action is essential. Let’s dive into the solutions and get your fitness journey back on track.

Fitbit charge 5 screen not working

Reasons Behind the Fitbit Charge 5 screen not working issue:

  • 1. Software Freeze: A software freeze occurs when the device’s operating system becomes unresponsive due to glitches or bugs in the software. This can lead to a non-functional screen.
  • 2. Low Battery: When the battery level of your Fitbit Charge 5 is critically low, the screen might not display anything. Low battery can result in the device’s inability to power up and show content.
  • 3. Physical Damage: Accidental drops or impacts can cause physical damage to the device, including its screen. Such damage can disrupt the screen’s functionality and render it unresponsive.
  • 4. Software Update Problems: Interrupted or incomplete software updates can lead to issues with the device’s performance, including the screen. A disrupted update process can cause the screen to stop working.
  • 5. Hardware Malfunction: In some cases, a malfunction in the hardware components of the Fitbit Charge 5 can lead to a non-responsive screen. Issues with internal components can disrupt the device’s overall functionality.
  • 6. Button Malfunction: The buttons on the device, such as the power button, play a crucial role in interacting with the screen. A malfunctioning button can prevent the screen from responding to user input.
  • 7. Water Damage: Exposure to water or moisture can damage the internal components of the device, including the screen. Water damage can lead to a variety of issues, including screen unresponsiveness.
  • 8. Software Glitches: Apart from software freezes, other software glitches such as app crashes or conflicts can impact the screen’s functionality. These glitches can disrupt the normal operation of the device.
  • 9. Screen Hardware Issues: Issues with the screen hardware itself, such as a loose connection between the screen and the device’s circuitry, can cause the screen to become unresponsive.
  • 10. Overheating: Overheating of the device, often caused by prolonged exposure to high temperatures, can lead to various performance issues, including an unresponsive screen.
  • 11. Operating System Issues: Problems within the device’s operating system can lead to screen malfunctions. Incompatibilities or corrupted system files can hinder the screen’s responsiveness.
  • 12. Third-Party Apps: Sometimes, third-party apps installed on the device can conflict with the device’s core functions, including the screen. These conflicts can result in screen-related issues.
  • 13. Display Driver Problems: If the display driver responsible for controlling the screen malfunctions or becomes outdated, it can lead to the screen not working as intended.
  • 14. Firmware Issues: Issues with the device’s firmware, which is the software that controls its hardware components, can disrupt various functions, including the screen’s responsiveness.
  • 15. Electromagnetic Interference: External factors such as electromagnetic interference can disrupt the normal operation of electronic devices like the Fitbit Charge 5, affecting the screen’s functionality.

Identifying the specific reason behind your Fitbit Charge 5 screen not working is crucial for effective troubleshooting and resolving the issue. Once you’ve pinpointed the cause, you can take the appropriate steps to fix the problem and get your device back in working order.

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How to fix Fitbit charge 5 screen not working issue?

Fix 1: Restart the Device

Restarting your Fitbit Charge 5 can often resolve minor software glitches causing the screen to become unresponsive. Follow these steps:

  • Step 1: Press and Hold the Button: Locate the button on the side of your Fitbit Charge 5. Press and hold it down for about 10 seconds.
  • Step 2: Observe the Restart: While holding down the button, keep an eye on the screen. You should see the Fitbit logo appear, indicating that the device is restarting.
  • Step 3: Release the Button: After the Fitbit logo appears, release the button. Your device will initiate the restart process.
  • Step 4: Test the Screen: Once the device has fully restarted, test the screen by tapping and swiping. If the screen is now responsive, the issue might have been a minor software glitch that the restart resolved.

If the screen remains unresponsive after the restart, don’t worry. There are additional troubleshooting steps you can try to get your Fitbit Charge 5 screen back in action.

Fix 2: Charge the Battery

  • Step 1: Connect to the Charger: If your Fitbit Charge 5 screen is blank and unresponsive, it might be due to a low battery. Connect the device to the charger using the provided cable.
  • Step 2: Observe Charging Indicators: Look for charging indicators on the screen. These might include battery icons or LED lights that indicate the device is charging.
  • Step 3: Wait and Check: Allow the device to charge for at least 30 minutes before attempting to turn it on. After sufficient charging time, disconnect the charger and attempt to power on the device.
  • Step 4: Test the Screen: After disconnecting the charger, power on the device and test the screen’s responsiveness. If the screen is functioning properly, the issue was likely due to a low battery.

Fix 3: Perform a Hard Reset

If the previous fixes haven’t worked, performing a hard reset can help address more stubborn screen issues. Here’s how:

  • Step 1: Press and Hold the Button: Press and hold the button on the side of the device for about 15 seconds. You might need to use a timer to ensure you’re holding it for the appropriate duration.
  • Step 2: Release and Press Again: After holding the button for 15 seconds, release it. Then, press the button again to turn on the device.
  • Step 3: Observe the Reset: The screen might flicker or display the Fitbit logo during the hard reset process. This is normal.
  • Step 4: Test the Screen: Once the device has fully powered on, test the screen’s responsiveness. A hard reset can often help resolve more complex software-related issues that might be affecting the screen.

Fix 4: Update the Software

Updating the software of your Fitbit Charge 5 can address potential bugs and glitches that might be causing the screen issue. Here’s how to do it:

  • Step 1: Connect to the Fitbit App: Connect your Fitbit Charge 5 to the Fitbit app on your smartphone.
  • Step 2: Check for Updates: Navigate to the device settings within the app and look for a software update option. If an update is available, follow the on-screen prompts to initiate the update.
  • Step 3: Wait for the Update: Allow the update process to complete. This might take several minutes, depending on the size of the update.
  • Step 4: Test the Screen: After the update is complete, power on the device and test the screen’s responsiveness. An updated software version can often resolve software-related screen issues.

By following these detailed steps, you can address the Fitbit Charge 5 screen not working issue and restore the functionality of your device. If the problem persists after trying these fixes, consider reaching out to Fitbit customer support for further assistance.

Fix 5: Sync and Restart the Device

If your Fitbit Charge 5 screen issue persists, performing a sync and restart can help address software-related glitches that might be causing the problem. Here’s how to do it:

Step 1: Sync with the Fitbit App

  1. Open the Fitbit app on your smartphone and ensure it’s connected to your Fitbit Charge 5.
  2. Allow the app to synchronize data between your device and the app’s platform.

Step 2: Restart Both Devices

  1. Once the synchronization is complete, restart both your Fitbit Charge 5 and your smartphone.
  2. Restarting your smartphone helps ensure a fresh connection between the devices.

Step 3: Test the Screen

  1. After both devices have restarted, power on your Fitbit Charge 5 and test the screen’s responsiveness.
  2. If the screen is now working as expected, the sync and restart process likely resolved the issue.

Remember that these troubleshooting steps are designed to address common issues with the Fitbit Charge 5 screen. If the problem persists despite trying these fixes, it’s recommended to contact Fitbit’s customer support for further assistance or consider visiting an authorized service center.

Fix 6: Check for Physical Damage

If your Fitbit Charge 5 screen is still not working despite trying the previous fixes, it’s time to inspect the device for physical damage that might be causing the issue:

Step 1: Examine the Device

  1. Carefully inspect the exterior of your Fitbit Charge 5 for any signs of cracks, dents, or damage.
  2. Pay close attention to the screen, the buttons, and the overall casing of the device.

Step 2: Look for Water Damage

  1. Check for any indications of water damage, such as water spots, discoloration, or corrosion.
  2. If you suspect water damage, it might be a contributing factor to the screen issue.

Step 3: Test External Buttons

  1. Press the buttons on the device to see if they are functioning properly.
  2. A malfunctioning button could affect the device’s ability to respond to user input.

Fix 7: Factory Reset

If none of the previous fixes have resolved the Fitbit Charge 5 screen issue, you might need to consider performing a factory reset. However, please note that a factory reset will erase all data on your device, returning it to its original settings. Make sure to back up any important data before proceeding:

Step 1: Backup Your Data

  1. Open the Fitbit app on your smartphone and ensure it’s connected to your Fitbit Charge 5.
  2. Navigate to the app’s settings and look for an option to backup or export data. Follow the on-screen instructions to create a backup of your data.

Step 2: Perform the Factory Reset

  1. In the Fitbit app, go to your device settings and locate the option to “Clear User Data” or “Factory Reset.”
  2. Confirm your decision and follow the prompts to initiate the factory reset process.
  3. Your device will undergo the reset process, erasing all data and returning it to its original state.

Step 3: Set Up the Device

  1. After the reset is complete, set up your Fitbit Charge 5 as if it were a new device.
  2. Follow the on-screen instructions to connect to your smartphone, configure settings, and sync data.

Step 4: Test the Screen

  1. Once the setup is complete, power on your Fitbit Charge 5 and test the screen’s responsiveness.
  2. If the screen is now functioning properly, the factory reset has likely resolved the issue.

Please be cautious when performing a factory reset, as it will result in the loss of all your data, including tracked activity, settings, and preferences. Use this option as a last resort if other troubleshooting methods have failed to address the screen problem. If the issue persists even after a factory reset, it’s advisable to contact Fitbit’s customer support for further guidance.

Fix 8: Seek Professional Assistance

If none of the previous fixes have successfully resolved the Fitbit Charge 5 screen issue, it’s time to consider seeking professional help from Fitbit’s customer support:

Step 1: Visit the Official Website

  1. Go to Fitbit’s official website and navigate to the support or help section.
  2. Look for options to contact customer support through email, live chat, or phone.

Step 2: Describe the Issue

  1. Provide a detailed description of the screen problem and the troubleshooting steps you’ve already attempted.
  2. Include information about the device’s condition, any physical damage, and the duration of the issue.

Step 3: Follow Expert Guidance

  1. Fitbit’s customer support team will guide you through additional diagnostic steps to identify the underlying cause.
  2. They might provide you with specific instructions or recommend sending the device for repair or replacement if necessary.

Remember that Fitbit’s customer support is equipped with the expertise to diagnose and address complex issues. If your Fitbit Charge 5 is still under warranty, it’s advisable to reach out to them for assistance. If the warranty has expired, they might still be able to provide valuable guidance on how to proceed and get your device’s screen back in working order.

Preventing Screen Issues: Tips for Maintaining Your Fitbit Charge 5

To ensure the longevity and functionality of your Fitbit Charge 5 screen, consider implementing these preventive measures:

  • Tip 1: Handle with Care: Treat your Fitbit Charge 5 with gentleness and care to avoid accidental drops or impacts that can lead to screen damage.
  • Tip 2: Keep it Dry: Protect your device from water and moisture exposure. Remove it before swimming, showering, or participating in water-based activities.
  • Tip 3: Regular Software Updates: Keep your Fitbit Charge 5’s software up to date by installing regular updates. Updates often include bug fixes and improvements that can prevent screen-related issues.
  • Tip 4: Avoid Extreme Temperatures: Avoid exposing your device to extreme temperatures. High heat or cold can affect the device’s performance, including the screen’s responsiveness.
  • Tip 5: Screen Protectors: Consider applying a screen protector to safeguard the screen from scratches and minor impacts that might lead to screen issues.
  • Tip 6: Clean with Caution: Use a soft, lint-free cloth when cleaning your device. Avoid using harsh chemicals or abrasive materials that could damage the screen.
  • Tip 7: Proper Charging Practices: Follow recommended charging practices to prevent overcharging or undercharging the battery, which can affect screen functionality.
  • Tip 8: Button Care: Use the buttons on your device gently and avoid excessive force. Rough button usage can lead to unresponsiveness.
  • Tip 9: App Compatibility: Ensure that third-party apps you install are compatible with your Fitbit Charge 5. Incompatible apps can lead to software conflicts affecting the screen.
  • Tip 10: Regular Inspection: Perform periodic visual inspections to check for any signs of physical damage or wear and tear on the device.

By following these preventive tips, you can reduce the likelihood of encountering screen issues with your Fitbit Charge 5. Remember that proper care and maintenance can go a long way in ensuring your device’s optimal performance and longevity.


Your Fitbit Charge 5 is a valuable tool for tracking your fitness journey, and a non-responsive screen can be frustrating. However, armed with the knowledge of potential causes and troubleshooting steps, you’re better equipped to tackle the issue. Whether it’s a simple software glitch or a more complex hardware problem, this guide provides a roadmap to revive your device. Remember, patience and persistence are key when troubleshooting. By following the steps outlined in this article, you can get back to focusing on your health goals with a fully functional Fitbit Charge 5 screen. Stay active, stay healthy!


My Fitbit Charge 5 screen is unresponsive. What could be the cause?

It might be due to software glitches, low battery, physical damage, or even hardware malfunctions.

Can a low battery cause the screen to stop working?

Absolutely, a critically low battery can lead to an unresponsive screen. Charge it up!

Why does an interrupted software update affect the screen?

Software updates are crucial for device performance, and an interruption can disrupt the screen’s functionality.

Could third-party apps be behind my screen issue?

Yes, incompatible or conflicting third-party apps can disrupt your device’s normal functions, including the screen.

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